Listening to people who use our services during the coronavirus pandemic

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Service user involvement is about making sure people can influence decisions that will affect them. To influence, people need the opportunity to speak and be heard. The voice of people using services provides valuable feedback and we need to make sure we always acknowledge and consider it.

By Chris Barnes, National Service User Involvement Coordinator at Change Grow Live.

Through my role as service user involvement coordinator, I have continually been impressed by the way people adapt and work collaboratively to overcome adversity and achieve incredible things.

Coronavirus has impacted on every aspect of our lives, including the way we deliver our services. Back in March, as changes to our ways of working started happening, we quickly noticed that our approach to hearing the voices of people who use our services needed to change.

It is critical that we continue to listen to the people who use our services.

Read the full article here.

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DDN magazine is a free publication self-funded through advertising.

We are proud to work in partnership with many of the leading charities and treatment providers in the sector.

This content first appeared on Change Grow Live’s website

 

 

 

 

 

1 COMMENT

  1. Well done Chris, a great piece of work in getting the voice of service users heard with compassion and understanding, especially in the current climate.

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