Support Lead

    Published
    Dec 6, 2018
    Location
    Luton, United Kingdom
    Category
    Job Type
    Closing Date
    2018/12/14
    Work Hours
    37.5
    Job Salary
    £20,785
    Salary Units
    Annually
    Region
    Luton

    Description

      • Continuously demonstrate respect, dignity and support of all service users, colleagues and external partner.
      • Undertake Triage and Assessment with potential new service users after they have been referred to Penrose Synergy.
      • Provide immediate support and crisis intervention to Priority 1 referrals
      • Create, develop and maintain support plans and risk management plans from the assessments completed.
      • Practically support service users to achieve items they have identified in their support plans.
      • Ensure all risk control measures are followed, and shared, as identified on the individuals risk assessment.
      • Ensure an appropriate level of work is completed (Priority 1) and available to a Support Officer when handed over for continuation of work with service users.

    Skills

    Continuously demonstrate respect, dignity and support of all service users, colleagues and external partner.
    Undertake Triage and Assessment with potential new service users after they have been referred to Penrose Synergy.
    Provide immediate support and crisis intervention to Priority 1 referrals
    Create, develop and maintain support plans and risk management plans from the assessments completed.
    Practically support service users to achieve items they have identified in their support plans.
    Ensure all risk control measures are followed, and shared, as identified on the individuals risk assessment.
    Ensure an appropriate level of work is completed (Priority 1) and available to a Support Officer when handed over for continuation of work with service users.

    Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS.

    Achievement of personal KPI targets and objectives.

    Responsibilities

    The post holder will be required to demonstrate strengths in all the indicators set out in the relevant competency requirements. More specifically, the post holder will:



    Ensuring all individuals assigned to case load have a comprehensive assessment fully completed to a suitably high standard.

    Create and implement support plans with Service Users with realistic and timed outcomes set by the individual.
    Liaise with referral agencies in regards to multi-disciplinary approaches, either pre-referral or once engaged with the service.
    To adhere to local procedures in regards to case management, including the transition from support worker to support assistant.
    Create and maintain strong working relationships with local housing representatives including, but not limited to; Homeless Prevention Officers, Local Landlords, Housing Benefit Team, Allocations Department, Temporary Accommodation, Housing Associations, Hostels, Supported Housing Schemes, Rehab Facilities.
    To understand and adopt the local and central organisational targets and objectives.